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Continue shoppingThank you for visiting our after-sale self-service web page.
We apologize for any inconvenience caused with your MelodySusie purchase and want you to know that your complete satisfaction is our number one priority. We hope that we can help to resolve whatever issues you may have.
Generally, all of our MelodySusie products have a fullย 6-month warrantyย andย 30 days money-ย backย guaranteedย from the receipt of original order. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form below to let us know what we can do to help you.
Please noteย this page of warranty and return is for purchases made through melodysusie.com or the MelodySusie Direct store on Amazon. For purchases made through MelodySusie's authorized resellers, please contact them directly.
After we receive your return form, a Return Merchandise Authorization (RMA) number and return address will be provided promptly. Please write the RMA number on your parcel and ship back before the expiration date of the RMA number. Once we receive the parcel, we will notify you and issue a refund or send you the replacement product.
Please kindly be advised that your return or exchange must meet the following criteria in order for us to process it๏ผ
a) Original conditions with all accessories, including manuals, warranty registration, etc.
b) Valid, unexpired Return Merchandise Authorization (RMA) obtained from our site or customer service after submitting the return form.
If you have any questions or need any assistance, feel free to contact us atย support@melodysusie.com.
NOTE:
1.You need to pay for yourย shipping costsย for returning your item withย non-quality problemย within 30 days from the date you purchased it.
2. Youย will be responsible for paying for your ownย shipping costsย for returning your item after 30 days from the receipt of original order.
3. Shipping costs that we sent items to you are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.
4.We'll not issue the refund if you return your item toย the incorrect return address.
5.Weย are only able to issue a refund to the original account of purchase for the order.
6. Before you return the product or claim for a refund please contactย our customer serviceย first by e-mailing us atย support@melodysusie.comย or leave us message byย m.me/MelodySusieOfficial. We'd like to help. We do not accept any returns and chargebacks withoutย informing our customer service team.
7. Please kindly note the refund time after we review your return form: If you paid with your PayPal, please allow up to 48 hours for the transaction to appear on your PayPal account. If you paid with your card, please allow up to 7-14 business days for the bank to update the charge on your bank statement.
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