Shipping & Warranty

Note:
1. Due to the update of our brand logo, the product packaging will be updated. We will randomly send products in either the old or new packaging (depending on the product you receive), but it will not affect the product quality. Thank you for your understanding during this transition.
2. Package deliveries may be delayed due to extreme weather conditions.
3. Your products might be sent out separately if you ordered several items together.
4. According to the receiving address, the package includes a national standard plug or a conversion plug.

Shipping Policy: 

For all international shipments (outside the contiguous United States), any tax or duty shall be borne by the buyer

Shipments from all of our warehouses are delivery duty unpaid. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package has been shipped.

*If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.

Shipping Fee:
United States (except in remote areas such as the Virgin Islands):
  • Shipping is $7.99.
  • Free shipping for order over $149.99.

State of Alaska, Guam, State of Hawaii, Northern Mariana Islands, Puerto Rico, Armed Forces of the Americas, European Armed Forces, Pacific Armed Forces, U.S. Virgin Islands, U.S. Minor Outlying Islans: For the order with 1 product, the shipping fee is USD$12.99. When your order more than one product, we will add USD$2.00 per product.

    Canada: For the order with 1 product, the shipping fee is USD$16.99. When your order more than one product, we will add USD$2.00 per product.
    UK, France and Germany: For the order with 1 product, the shipping fee is USD$15.99. For the order with 2 products, the shipping fee is USD$23.99. The order with over 2 products, we will add USD$2.00 per product.
    *Free shipping in all regions if there are only over 3 Press-ons in the order.

    Please kindly note that we will not issue any refund for your order if you refuse to receive the package we sent to you.

    If you no longer want to receive the package, please do not refuse it when it is delivered. Instead, you can send us one return form with your order.

      For US customers, the shipping time will be 3-12 business days.
      For Canada, the shipping time is 7-15 business days.
      For Germany, France, Italy, Spain, Australia and the United Kingdom, the shipping time is 7-15 business days.
      For other countries, the shipping time is 10-15 business days.

      If the shipping time is longer than you expect, please contact us and we will resend it under certain conditions.

      Following are our shipping partners:
      Fedex, UPS, Yunexpress, Chinaicip, Wanb Express, LingXun Logistics.

      *Please note:

      • Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-5 business days and is NOT included in the overall “shipping time”.
      • Shipping times can be affected by variable customs clearance times or public holidays.
      • Some products may be out of stock in our warehouse. In this case, for timely delivery, we will have our factory ship your items directly from China. (Please note that the package will not spread viruses based on CDC.) Will You Catch The New Coronavirus Via Packages Or Mail From China?

          Warranty Policy:

            Generally, all of our MelodySusie products have a full 6-month warranty covering manufacturing and quality issues (natural causes or human errors are not included) and 30 days of money-back guarantee  from the receipt of the original order. But our MelodySusie products will have 15-months warranty made through melodysusie.com (including nail drills and nail lamps part only). If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form to let us know what we can do to help you.  

            Please note this page of warranty and return is for purchases made through melodysusie.com, the MelodySusie Direct store, or the Maple Leaf Shop store on Amazon. For purchases made through MelodySusie's authorized resellers, please contact them directly.

            Free Extended Warranty:
            1. Extended Warranty to 12 months by registering at Melodysusie.
            2. Send an extended warranty request with your order ID to our Customer Service Center.

            *Please note: 
            1. You need to pay for your shipping costs for both sending and returning your item with the non-quality problems within 30 days from the date you purchased it.
            2. You will be responsible for paying for your own shipping costs for both sending and returning your item after 30 days from the receipt of original order.
            3. Shipping costs for both sending and returning are non-refundable. If you receive a refund, the cost will be deducted from your refund.
            4. We will deduct the credit card processing fees from your refund if you wanna return our items without any quality issues, the processing fees should be ($order amount * 2.4% + $0.3).
            5. If the customer doesn't pick up the goods on the specified date with the requirement, causing the goods to be destroyed, we'll not give a refund. If the goods are returned to warehouses by courier, the customer must be paid the additional fees.
            6. Within the warranty period, the replacement is free, but the shipping fee will be charged accordingly after 3 months.
            7. The following operation instructions are for any electronic products you purchase from MelodySusie. Please read them carefully before using:
            (1) Check Before Using
            -Do not use the damaged cord to charge the device.
            -Only plug this device into a voltage system that matches the voltage system specified on the device.
            -Use the original handpiece, power cord, adapter, or charger only.

            (2) About Battery
            -Do not overcharge the device or use it when it is charging.
            -Do not charge the device near any flammable or explosive materials.
            -Do not cover the device with clothes or other materials while charging.

            (3) About Using
            -Misuse, dropping, or excessive force may cause device damage.
            -Do not operate in wet or moist conditions.
            -Individuals under 18 require parental consent and supervision to use this device.

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            Free Shipping

            Free US shipping on orders over $149.99

            Secure Payment

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