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Privacy Policy

Our Promise

MelodySusie offers only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will credit or account or exchange the merchandise for an identical product. By placing an order with MelodySusie, you agree to the policies found on this page. Your return must meet the following criteria for return or it will be rejected and returned back to you at your cost.

All returns must include the following:

Original condition
All accessories
Manuals, warranty registration, etc.
Valid, unexpired Return Merchandise Authorization (RMA) obtained from our site or customer service

Return Steps:

Email our customer service department the order ID and reason for return.
We will provide an RMA number and return address promptly. Please write the RMA number on the parcel after the receiver's name. Once we receive the parcel, we will notify you and issue a refund or send you the replacement product.