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    Warranty

    For purchases made through MelodySusie Direct:

    30-Day Money-Back Guarantee for Any Reason

    You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND if you are unsatisfied for any reason. If the reason for return is not quality-related, the customer must pay return shipping costs.

    6-Month Warranty for Quality-Related Issues

    Requests within country of purchase
    We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

    Requests from outside country of purchase
    We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

    Requests for orders shipped internationally
    We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or melodysusie.com.

    For purchases made through other retailers:
    Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

    Extended Warranty:

    Generally, all products sold by MelodySusie enjoy a 6-month warranty, though specific warranty conditions may vary between products. MelodySusie reserves the right of final explanation. Registered MelodySusie members can also enjoy a 12-month extended warranty. Click here to become a member now.
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    FAQ:
    • 1. What isn’t covered by the warranty?
    • 2. When does the warranty begin?
    • 3. How do I claim the warranty?
    • 4. What is a valid proof of purchase?
    • 5. What if I don’t have any proof of purchase?
    • 6. Will the warranty be renewed if my product is replaced?
    Disclaimer:

    MelodySusie reserves the right for final explaination.
    If you have any other questions or inquires, feel free to contact us.