You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND if you are unsatisfied for any reason. If the reason for return is not quality-related, the customer must pay return shipping costs.
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or melodysusie.com.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Generally, all products sold by MelodySusie enjoy a 6-month warranty, though specific warranty conditions may vary between products. MelodySusie reserves the right of final explanation. Registered MelodySusie members can also enjoy a 12-month extended warranty. Click here to become a member now.
1. What isn’t covered by the warranty?
2. When does the warranty begin?
3. How do I claim the warranty?
4. What is a valid proof of purchase?
5. What if I don’t have any proof of purchase?
6. Will the warranty be renewed if my product is replaced?
MelodySusie reserves the right for final explaination.
If you have any other questions or inquires, feel free to contact us.