Welcome to MelodySusie Support

Life changes. Our commitment to happy customers doesn’t.

At MelodySusie, we stand behind all our products. We work hard to approach all angles from a user’s perspective, starting with affordable, high-quality materials and ending with 100% satisfaction.  Should you have any issue with your MelodySusie purchase, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. 

If this does not solve the problem, please submit a return request form to complete a MelodySusie warranty claim.

Return or Exchange

Your complete satisfaction is our ultimate goal. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you. 
Please kindly be advised that generally all of our MelodySusie products have a full 6-month warranty. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form below in order to let us know what we can do to help you. 

RMA

Source*:

  • Amazon.com

  • Amazon.uk

  • Amazon.fr

  • Amazon.de

  • Amazon.jp

  • Melodysusie.com

Name*:

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Order No.*:

Product Name:

Problem Type*:

Problem Details:

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Preference*:

Refund

Exchange

Other:

We’ll reply to you via email within 2 days of receiving your request. Thank you for your cooperation and kind understanding.